Support & Parameters

How can we assist your ritual?

From custom brewing parameters to shipping timelines and freshness guarantees, our roasting studio is here to ensure your Ethiopian micro-lot experience is flawless.

Roast-to-Cup Standards

Meticulous Freshness Standards

Roast & Dispatch

Brewing Parameters

Our Guarantee

All micro-lots are shipped within twenty-four hours of roasting. Your bag arrives hand-stamped with the exact roast date and farm altitude.

Need help dialing in the delicate jasmine and bergamot notes? Contact us for custom water chemistry and grind profile recommendations.

If your selection does not meet your standards, we will replace the bag or adjust the roast profile for your next order.

Direct Line

Consult Our Roasting Studio

Have questions about custom roast profiles, wholesale micro-lots, or shipping schedules? Send us a message and speak directly with our Brooklyn roasting team.