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Questions or concerns?

How can we improve your experience?

From perfected roasting parameters to shipping timelines and freshness guarantees, our roasting specialists are here to ensure your purchase experience is as expected.

Roast-to-Cup Standards

Meticulous Freshness Standards

Roast & Dispatch

Brewing Parameters

Our Guarantee

All orders are shipped within 24 hours of placement. Your bag arrives hand-stamped with the exact roast date and roast level.

Need help dialing in your specific roasts characteristics and flavor notes in the cup? Contact us for the best brew methods and grind recommendations.

If your selection does not meet your standards, we will replace the bag or adjust the roast profile for your next order.

Ask Us

Consult Our Roasting Team

Have questions about our custom roast profiles, purchasing wholesale green lots or specific variety availability? Send us a message and speak directly with our roast master.